Privacy Policy

Broomhall Castle

At Broomhall Castle, we are committed to protecting and respecting your privacy. This policy explains how we collect, use and protect any personal information you provide when using our website, contacting us, or staying with us.

1. Who We Are

Broomhall Castle is a hotel and events venue located in Menstrie, Scotland. We collect and process personal data in order to provide hospitality services including accommodation, dining, weddings and events.

If you have any questions about this policy or how we handle your data, please contact:

Broomhall Castle
Long Row, Menstrie
Clackmannanshire, FK11 7EA
Email: info@broomhallcastle.uk
Phone: 01259 216156

2. Information We Collect

We may collect and process the following information:

Information you provide to us

• Name

• Email address

• Telephone number

• Postal address

• Event or wedding details

• Booking information

• Payment information (processed securely through third-party providers)

Information collected automatically

• IP address

• Browser type and device information

• Pages visited on our website

• Cookies and analytics data

Guest registration information (required by law)
For hotel stays we may collect:

• Guest names

• Address

• Contact number

• Vehicle registration

• Signature

3. How We Use Your Information

We use your information to:

• Process accommodation and restaurant bookings

• Respond to enquiries and wedding enquiries

• Manage events and reservations

• Provide customer service and support

• Meet legal obligations (such as guest registration requirements)

• Improve our website and services

• Send marketing communications (only if you have opted in)

4. Marketing Communications

If you choose to opt-in to marketing, we may send you updates about:

• Events

• Special offers

• Seasonal promotions

• News from Broomhall Castle

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us directly.

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, including:

• Booking and reservation platforms (e.g. online travel agents)

• Payment processors

• IT and website providers

• Event or wedding suppliers where relevant to your booking

• Legal authorities where required by law

All third parties are required to handle your data securely.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

Payment details are processed through secure third-party payment providers and are not stored directly by Broomhall Castle.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and regulatory requirements.

Guest registration records may be retained where required by law.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent for marketing at any time

To exercise these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings.

10. Changes to This Policy

We may update this privacy policy from time to time. Any updates will be posted on this page.